FAQs

QUESTIONS? WE GOT YOU!

Can't find question? call us 647-695-1974 or email us Customerservice@lashtrix.ca

What kind of Lashes will you release with Lashtrix Cosmetics?

Currently, we released our Signature Vegan and TwentyFine 25mm Collections. The lashes in these collections are made with the highest quality Faux mink and Silk lashes. Our Faux Mink lashes are created to resemble real mink. We are currently working on launching our Mink lash collections, but have postponed our release until we find the most conscious product.

How do I Apply your lashes?

First, trim the "nibs" (excess lash band) at the corners of the lash. Second, apply LASHMITIZE glue to the lash band. Let dry for 10-15 secs. Third, with a firm grip, start your lash application with your tweezer by placing the lash in the middle of your eyelid. Align your falsies to the outer and inner corners of  your lash line.  For a more detailed explanation, click here for our lash care tips.

How do I Remove your lashes?

First, take a Q-Tip and dip in an oil-based makeup remover. Apply along the lash line, and then gently pull off your lashes. for more details on lash removal, click here for our lash care tips.

How many wears can your lashes withstand?

Our "Must-Have" lash span is 30+ wears, with proper maintenance and care. Our lashes are easy to work with whether you're a beginner or expert!

Is there a Lash Maintenance Guide for your lashes?

Yes, click here to be directed to our lash wash tutorial.

Where are you Shipping to currently?

We ship nationwide in Canada and the United States. We are shipping internationally, however, we are working on a better shipping rate to support our lash beauties overseas!

What is your shipping policy?

We do our best efforts to get your lashes to you at the earliest convenience! Orders placed before 3pm will be processed and shipped the same day. Orders placed after 3pm will be processed the next day.  Weekend orders are processed but will not ship until Monday.  
While we are speedy with our shipping process, please allow for 1-2 processing days. You will be notified as soon as your order ships! 
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for rates 

Where are you Currently Located?

We currently are located in Brampton, Ontario, Canada. We serve the local  Toronto and surrounding areas.

What is you Return/Exchange Policy?

Due to the consideration of other clients, all lashes and tools are final sale. Hence, no returns and no exchanges. We encourage our lash beauties to ask us for suggestions and any recommendations in regards to purchasing our products! We want YOU to be satisfied with your order!